Dhaka WASA - Water Supply & Sewerage Authority Services
Address
Dhaka WASA Bhaban, 51 Shahid Taheruddin Sarak, Karwan Bazar, Dhaka-1215, Dhaka, Bangladesh
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About the Business
Introduction
Dhaka WASA (Water Supply and Sewerage Authority) is the primary government authority responsible for providing reliable water supply and sewerage services to residents and businesses throughout Dhaka city. As an essential public utility, Dhaka WASA plays a critical role in maintaining the city's water infrastructure and ensuring access to clean drinking water for millions of people across the division.
About Business
Dhaka WASA operates as a dedicated government organization committed to delivering consistent water supply and managing comprehensive sewerage systems across Dhaka. The authority manages extensive networks of pipes, treatment facilities, and distribution centers to serve the growing population of the city. With a strong commitment to public service, Dhaka WASA continuously works to improve service quality, expand coverage areas, and maintain critical water infrastructure that supports daily life and economic activities in Dhaka.
Products & Services
Dhaka WASA offers a comprehensive range of essential services designed to meet the water and sewerage needs of Dhaka residents and businesses:
- New Water Connection Applications: Residential and commercial customers can apply for new water supply connections through established procedures
- Water Supply Management: Consistent delivery of treated, safe drinking water to households and commercial establishments
- Sewerage Services: Comprehensive sewerage system management and waste water treatment for the city
- Billing and Payment Services: Transparent billing systems and multiple payment options for water consumption
- Customer Service: Responsive support for inquiries, complaints, and service requests from water users
- Water Quality Maintenance: Regular testing and monitoring to ensure water safety and quality standards
- Infrastructure Development: Ongoing expansion and maintenance of water supply and sewerage networks
Why Choose This Business
As the official government water authority, Dhaka WASA provides essential services backed by regulatory oversight and public accountability. The organization maintains strict quality standards for drinking water and operates transparent billing systems. Dhaka WASA's extensive experience in managing water infrastructure across the city ensures reliable service delivery. Choosing Dhaka WASA means accessing regulated, safe water supply from the authorized government provider serving millions of residents in Dhaka.
Service Areas
Dhaka WASA provides water supply and sewerage services throughout Dhaka city and surrounding areas within the division. The authority's service network covers residential neighborhoods, commercial districts, and industrial zones, continuously expanding to reach new areas and improve coverage in existing regions.
Customer Commitment
Dhaka WASA is committed to providing affordable, reliable water supply services to all residents of Dhaka. The authority prioritizes water quality, timely service delivery, and responsive customer support. By maintaining transparent operations and investing in infrastructure development, Dhaka WASA works to meet the growing water demands of the city while ensuring sustainable management of water resources for future generations.
Reviews from google
Location & Hours
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Md Sorif Hossin
04 Jul, 2026Dhaka WASA Head Office at Kawran Bazar is a well-maintained and centrally located administrative hub. The office is organized, and the staff work diligently to ensure efficient water supply and sanitation services for the residents of Dhaka. The environment is professional, and the management is committed to improving public services through continuous development and innovation. Overall, it plays a vital role in serving the city and supporting its growing infrastructure.
md riad
02 Nov, 2025Dhaka Water Supply and Sewerage Authority (DWASA) efficiently manages water supply and sanitation services in Dhaka. Staff are helpful and the office is accessible for public inquiries."
Asad AJ
25 Jan, 2018Dhaka Water Supply & Sewerage Authority (DWASA) is at Kazi Nazrul Islam Avenue, Karwan Bazar, Dhaka-1215, in Bangladesh. It was established on 1963 as an independent organization with the mandate of Water Supply and Sewage disposal to the city dwellers of Dhaka. In 1990, Water Supply service of Narayangonj city also came under the purview of DWASA. Its activities have been reorganized by ‘WASA Act, 1996’ and according to this act; DWASA is now operating as an autonomous body with corporate culture in its management & operation. To be the best water utility in the public sector of Asia-Environment friendly, Sustainable and Pro people Water Management System. It’s constantly seeking the ways to better serve our customers. It’s trying to implement the projects effectively and speedily. It helps reduce dependency from GW to SW. This institute is trying eagerly from the beginning to improve the situation of this sector. They have changed the way of traditional thinking. This is a very good place and very close to the main road. There are many people work here. A good water supply is needed with modern disposal system. It must take early step to solve the water clog in Dhaka city by the time ahead.
Probir Kumar Goshwami
12 Feb, 2018Dhaka is responsible for water supply and sewerage disposal of Dhaka city. However their capability on doing this is often questioned as the city often suffers drinking water shortage and sewarage disposal problem. The office is located on Kazi Nazrul Islam road at Kawran Bazar. The authority should for surface water for meeting drinking meets of Dhaka city.
jubaer hasan
18 Jun, 2017A government office building managing water supplyoof Dhaka city, also some private companies office here.